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Quick Answer
The Consumer Protection Act 2019 replaced the 1986 Act and substantially modernised consumer law. Key changes from the 1986 Act: (i) pecuniary jurisdiction increased; (ii) e-commerce and direct selling specifically covered; (iii) Central Consumer Protection Authority (CCPA) created as regulatory body; (iv) product-liability provisions introduced; (v) misleading-advertisement penalties strengthened. Consumer complaints are filed by the consumer or a recognised consumer association. Reliefs include refund, replacement, repair, compensation, and punitive damages.
Statutory reference
Consumer Protection Act 2019
Related practice areas
Statute creating three-tier consumer-redressal forums: District Consumer Disputes Redressal Commission (claims up to Rs 1 cr), State Commission (Rs 1 cr to Rs 10 cr), National Commission (above Rs 10 cr).
Consumer Protection Act 2019 is governed by Consumer Protection Act 2019. The Consumer Protection Act 2019 replaced the 1986 Act and substantially modernised consumer law. Key changes from the 1986 Act: (i) pecuniary jurisdiction increased; (ii) e-commerce and direct selling specifically covered; (iii) Central Consumer Protection Authority (CCPA) created as regulatory body; (iv) product-liability provisions introduced; (v) misleading-advertisement penalties strengthened. Consumer complaints are filed by the consumer or a recognised consumer association. Reliefs include refund, replacement, repair, compensation, and punitive damages.
Consumer Protection Act 2019 falls under Consumer Protection, Civil Law. NyaySevak matches you with a Bar-Council-verified advocate in the relevant practice area — the first consultation is free.
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